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Shopping Guide

 

 

Membership subscription

Click on the [Register] link.
By completing the membership subscription forms and agreeing to the privacy policy, the customer can immediately benefit from according services offered to members.
Members will not be required to re-enter their shipping or billing addresses every time they place an order.

 

 

Order guidelines

Step 1: Search for products, select options and select shipping method and click on the “ADD TO CART” button.
Step 2: Make sure you have selected right options, enter your billing and shipping addresses and select a payment method.(Members are not required to re-enter their shipping information)
Step 3: Proceed with payment and complete the order procedure.

* Please provide precise order information and shipping address for faster and precise shipping. 
In case of placing non-member orders, please make a note of your order number and confirmation number(when paying by credit card). For members, there is no need for making memos as these numbers will be recorded into your account automatically.

* Track order
Sign into the shopping mall website and click on “Track order” link in order to view your order history.|
*Click on the order number for detailed order information and shipping status.

* Shopping cart
Sign into the shopping mall website and click on “Cart” link in order to view list of items added to your shopping cart.

 

 

Payment guideliens

1. Payment via PayPal account : PayPal verified account is required.
2. Payment by credit or debit card via PayPal(Visa, Master, JCB, Amex etc.) : PayPal account is NOT required.
3. Payment by credit card(Visa, Master, JCB, Amex etc.) :3D verified credit cards only are eligible for payment by credit card.
Payment shall be made within 7 days from placing the order. The order will be automatically cancelled otherwise.

 


 


Shippin
g Policy

Items will be shipped within 2~4 business days of payment from Seoul, Korea. It would take 10 days or 3 weeks for delivery.
Shipping Address :We will use the address you provide on shipping address when you place the order, unless you send a note in the "customer note" box with specific instructions.


Shipping method : registered Small packet / EMS
Covered destinations : Worldwide (Please refer to EMS)
Shipping cost : varies / may varies on destination and purchase amount(Please refer to EMS rates)
Handling time : take prepairing time 2~3 bussiness days.
Shipping time estimate : 7~14 business days(in case of in-stock products)
Shipment bound for EMS premium regions : The customer may be required to pay additional cost.
EMS shipment status information may be available 2~3 business days after shipping off from Korea.

Tracking EMS items :EMS provides a registration number that you can use to track your item on the English website of Korea's Postal Service. Link is below:
http://service.epost.go.kr/iservice/ems/ems_eng.jsp

* Important : Products are to be shipped after the payment is made. Please note that shipping may take longer depending on the products of the order.

 

 

Exchange/Return/Refund Policy

Please make sure you have selected right options( size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Exchanges and refunds are accepted only if the exchange/refund request is made within 3 days from the date of receipt. The shipping costs occurring from product defects or mis-delivery are the responsibility of the retailer(us).

Eligible for exchanges and refunds
On condition that the package(Labels, tags) of the products are intact.
-       Sold out products
-       Mis-delivered products
-       Defective products
-       In case of returns or exchanges due to change of mind, according shipping costs are the responsibility of the customer. (size, color or other option change included)

Ineligible for returns and exchanges
-       Products with customer-induced damages
-       Products whose value is decreased significantly due to elapsed time or other reasons and are not in condition for re-sale
-       (Please contact us for Email customer service for details)

Exchange/refund procedure
For exchanges/refund, the customer is required to mail an exchange/refund request on the “contact us” within 3 days from the date of receipt. The request is to include the reason for exchanges/refunds and the order number.
In case of exchange/refund request due to product defects or mis-delivery, detailed photos of the products are also required. Exchanges/refunds will be made shortly upon careful examination and confirmation on the reported defects.

 

 

 

Customs and Import Duties

International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. According costs(shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.

  

 

Additional Policies and FAQs

If you have other questions, or you would like to request other items, please let me know! Thanks for visiting!

 

Last Updated Febraury 14, 2012